Outlet

Contact Us

For more detail please visit our Customer Support Center

Ordering

Check out

When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order:

Registered Users

If you are a returning customer and have an account with Gymkamel, please sign in using your email address and password and you will be taken directly to the first Checkout tab

Non-Registered Users

If you are not registered, you can proceed without creating an account as guest or you can create an account

Billing and Shipping Details

Enter your billing information as it appears on your credit card or debit card statement. Your credit card /debit card will not be accepted without the appropriate billing address. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page (if you click on save option before). If the shipping address is different than the billing address, enter the address where you would like your order shipped i.e; collect in store.

Payment Information

At this time, you must verify your address information is correct, review your order and then enter your payment method, click "Place Order".

Purchase Summary

After you complete the checkout process, the Purchase Summary page confirms detailed of the order you have placed and also provides you with a order number. We recommend that you print this Purchase Summary page for your records as it may be needed for order references.

Order and Shipment Confirmations

You will receive an order confirmation email which will include an order number, if you are registered customer you can check all your orders in My Account tab. Once your items have been shipped, you will receive a shipping confirmation email with details of which item/items have been sent. Please note that if you order more than one item, it is possible that different items may arrive on different days depending on stock availability.

Delivery and Returns

We offer FREE standard deliveries on all orders with hassle free returns.

SHIPPING COST & DELIVERY TIME

UK Standard Delivery: Free 2-3 working days / Tracked

UK Next Day Delivery: £8.99, over £100 / Free/Tracked

Next working day (order before 3pm Mon-Fri exc. bank holidays)

EUROPE: Free

2-6 working days / DHL, UPS, FedEx, depending on destination country/Tracked.

All orders will be processed within 24 hours of receipt. All EU orders will be sent by DHL, UPS & FedEx, which service we offer, and the delivery time depends on the destination country, but on average EU orders take 2-6 working days to arrive from dispatch.

RETURN AND EXCHANGE POLICY

RETURNS

We offer 15 days of return where we transfer the money back to your account upon return. The transaction can take up to a week. If you miss the deadline of 15 days, we can offer you to return the product in exchange for a voucher if it is less than 28 days since the purchase. We do not accept return after 28 days. All returns within EU must be registered online via Customer Support Centre.

Report a return with Klarna go to my purchases Gymkamel x Klarna to report your return.

Report a return with Clearpay go to my orders Gymkamel x Clearpay to proceed your return.

Returns are processed within 5-7 business days from the day it reaches our warehouse in England. Return handling might take longer during periods of sales and public holidays.

Collect in Store

Place your order online and collect from our store when it suits you. When your items are ready for collection, we'll send you an email to let you know items are ready for collection, typically within 1 working day. The delivery time may be extended, during promotional, seasonal periods, but we will endeavour to get your order ready as soon as possible

TERMS & CONDITIONS

Welcome to the gymkamel.co.uk, website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Support Centre team by email info@gymkamel.co.uk, or call us on +44 1254 945 714 (8am - 5pm), 7 days a week. All calls to Customer Services will be charged at the local rate, and both inbound and outbound calls may be recorded for quality monitoring and training purposes.

These terms and conditions will apply to all orders for Products which are being delivered within the UK & Europe.

GENERAL

These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights, please read them carefully. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website. We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

PLACING AN ORDER

To be able to buy Products you have to provide your name and address, phone number, email address, payment details and other required information, be at least 18 years of age; In case you created an account with a personal user identification and password, keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.

All orders submitted by you are subject to acceptance by us. We may choose not to accept your order and reserve the right not to deliver for any reason without any liability to you. Examples of when we may not accept your order include, but are not limited to, incorrect stock level shown on site at the time of receiving the order, incorrect price displayed on the site or if we are unable to authorize your payment.

Once we have received your order you will receive an automatic e-mail confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not a binding acceptance of your order. A binding contract is formed when we send you a shipping confirmation e-mail. Gymkamel Sport Ltd. does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable you will be contacted shortly by phone or e-mail. Gymkamel Sport Ltd. cannot guarantee that the content on the page is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date and Gymkamel Sport Ltd. may at any time amend the content of the site. Gymkamel Sport Ltd holds the right to change prices, correct incorrect prices on all orders as well as final sales and will give you the option of placing a new order with the correct price or cancelling your order.

We reserve the right to limit the quantities of Gymkamel products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order. All attempts at fraud will be reported to the police and Gymkamel Sport Ltd reserves the right to cancel the purchase if any suspicion is raised.

By clicking the button “Place order” you agree to be bound by these Terms and Conditions. Please make sure that you have read and understood these Terms and Conditions when using our site. Gymkamel Sport Ltd. reserves the right to revise these Terms and Conditions and users are responsible for keeping themselves updated with such changes.

DISCLAIMER REGARDING PRODUCT INFORMATION

Gymkamel Sport Ltd. has the right to adjust prices, involve additional cost and change product information, such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible but we reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the products. We cannot guarantee that colours on the website will be true to life. This depends partly on colour settings of your computer and monitor.

PRICES

All prices are inclusive of UK VAT at 20% but exclusive of delivery charges which will be payable as indicated at the time the order is placed. From January 1st, 2021 all international orders will have the UK VAT removed at checkout (so the price will be lower than stated), additional duties may be payable to your local authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes (The recent trade deal between the UK and EU suggests orders from the EU will be liable for import VAT but no import duty or customs fees). Gymkamel Sport Ltd. has no control over these charges and cannot predict their amount. For further information we suggest you contact your local customs office before placing your order. Taxes and duties incurred on refused packages are not covered by Gymkamel Sport Ltd.

Gymkamel Sport Ltd. may vary the prices of Products listed on the site at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation. If you have been charged the wrong amount in the web shop Gymkamel Sport Ltd will give you the option to place a new order with the correct price or cancelling your order. Gymkamel Sport Ltd however reserves the right to cancel your order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a shipping confirmation to you, if the pricing error is obvious and unmistakable and could have been recognised by you as an error.

PROMOTIONS

Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.

PAYMENT

We accept most payment cards, like: Visa and Mastercard, Payment must be made in the currency (GBP) as indicated on your order before you submit it.

We offer safe payment provided by Revolut & Stripe a certified payment providers. Payment methods offered globally are credit and debit cards; in certain countries invoice payment or electronic links payments or QR code payments before delivery may be available. Payments are not debited until the order has been dispatched. When paying by card you will be asked for the card number, the name of the cardholder, its period of validity and the CVC code. We do not store any credit card information or such sensitive information solely necessary for payment and all information is encrypted using SSL encryption, which prevents unauthorized access to card details. In the event no payment has been received after submitting your order Gymkamel Sport Ltd may automatically cancel your order. You confirm that the credit/debit card, bank information or other personal information that is being used is yours or that you have been specifically authorised by the owner of such credit/debit card, bank or personal information.

By Now pay later methods

If you're already a PayPal, Klarna & Clearpay customer, you can log in with your user details and confirm the payment. If you're new to these payment methods, you can create a account and then confirm the payment. When paying by PayPal, Klarna & Clearpay Gymkamel Sport Ltd. Reserves the right to check the validity of the selected account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your selected account.

ORDER PROCESSING

Your order is sent directly to our secure system for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. Goods will be dispatched on regular working days, Monday to Friday. We aim to dispatch all orders within 24 hours providing the goods are in stock. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, customs clearance processes, faulty delivery information or any other unforeseen activities, however during busy periods we offer no guarantee on dispatch times and delivery times.

ORDER TRACKING

You can track the progress of your order at any time by logging into your account from the Home page on this website, or when your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. At any time, you can check the status of your package using the link in the shipping notification. Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with both delivery and the return delivery, including any taxes and duties.

DELIVERY

Gymkamel Sport Ltd ensures each purchase during time in transit until it is delivered to you. Orders outside UK require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Gymkamel Sport Ltd.

We deliver Products only in United Kingdom and Europe. We are unable to deliver to: P.O. Box addresses, overseas army addresses and Prisons.

Shipping Carriers: -

United Kingdom: DHL, UPS & FedEx

Europe: DHL, UPS & FedEx

We offer FREE standard deliveries on all orders with hassle free returns, please note we offer free return with a prepaid return label you receive with your order, but we will charge a handling & processing fee of 15 GBP upon return.

Shipping cost & delivery time

UK Standard Delivery: Free 2-3 working days / Tracked

UK Next Day Delivery: £8.99, over £100 / Free/Tracked

Next working day (order before 3pm Mon-Fri exc. bank holidays)

EUROPE: Free

2-6 working days / DHL, UPS, FedEx, depending on destination country/Tracked.

All orders will be processed within 24 hours of receipt. All EU orders will be sent by DHL, UPS & FedEx, which service we offer, and the delivery time depends on the destination country, but on average EU orders take 2-6 working days to arrive from dispatch.

From January 1st, 2021 all EU orders will have the UK VAT removed at checkout (so the price will be lower than stated). However, you may be liable for import VAT and duty depending on your location when the item is delivered. We are unable to assist with this and cannot tell you the amount due, so please refer to the tax guidelines in your country before ordering to avoid any surprises. The recent trade deal between the UK and EU suggests orders from the EU will be liable for import VAT but no import duty or customs fees.

We use DHL, UPS and FedEx to dispatch our orders. All items are insured so if they are lost in postal transit, your money is guaranteed at all times. If this is the case, we will file a claim for missing goods and upon completion of the claim we will either re-send the goods or refund the full amount to your card. Please be aware this process can take up to 21 days, as we have to give the courier sufficient time to search for your missing parcel.

We will only deliver goods to the address on the order to protect against fraud - however you can change your delivery address before completing your order if you wish to have your order delivered to your workplace or elsewhere.

RETURN AND EXCHANGE POLICY

RETURNS

Hassle free returns, we submit a pre-printed return label to all our orders. Simply use this in case of a return. When using the pre-printed return label your shipment will be traceable, insured and delivered within a few days. We will deduct 10 GBP as processing and handling fees from your refund when using the DHL/UPS return label.

It's important that you return your product in the same condition you received it. This means labels still attached, and no visible wear marks. Sealed packages with underwear or socks for which the seal has been broken by you can't be returned. You must not have used the product, shall be returned with the product without having been tampered; If damage or harm is caused to a product while investigated the product does not qualify for the return policy. After you have received your order, you have 15 days to return it back to our warehouse for refund.

For any shipping country, pre-paid return slips are only valid when returning from the same country the order was originally shipped to. Should you return your order from another country than the one it was shipped to, please contact our Customer Support Centre.

Leave your parcel at a DHL / UPS Access Point or contact DHL / UPS Customer Service to arrange a pick-up. EU customers included in your parcel there's three customs invoices, hand these over to DHL / UPS operator when dropping off your parcel or collection (do not put these documents inside the parcel).

Report a return with Klarna go to my purchases Gymkamel x Klarna to report your return.

Report a return with Clearpay go to my orders Gymkamel x Clearpay to proceed your return.

All returns are processed within 5-7 business days from the day it reaches our warehouse in England. Return handling might take longer during periods of sales and public holidays.

28-DAY RETURN POLICY ON ALL PRODUCTS

We offer 15 days of return where we transfer the money back to your account upon return. The transaction can take up to a week. If you miss the deadline of 15 days, we can offer you to return the product in exchange for a voucher if it is less than 28 days since the purchase. We do not accept return after 28 days.

The product needs to be returned in its original state, unused, and with all hangtags still on. All returns within EU must be registered online via Customer Support Centre.

EXCHANGES

Purchased items are exchangeable into a different size and colour, all exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your items to us and simply purchase the new piece separately at Gymkamel.co.uk. Sale items are non-exchangeable but can be returned for a full refund. For countries outside of UK, taxes and duties may apply which will not be covered by Gymkamel Sport Ltd. Since tax and import duties vary from country to country, we cannot provide an exhaustive list of applicable rules. Instead, we ask you to turn to your local customs authorities for more information.

EXCHANGE AND REFUND CHARGES

All orders are fully refunded, including full item value and any shipping fees paid unless processing and handling fees i.e; (10 GBP).

1 YEAR WARRANTY

We have a 1-year warranty policy on all our products. This means that we offer free repair or refund on all products covered by the warranty within the warranty period. We believe in re-use instead of replacing and will always consider if the damage is repairable before we decide to replace a product. While a new Gymkamel product is awesome, an old one maybe even more so. High-quality products with a long lifespan are one of the best measures to make a product more environmentally friendly.

REPAIR TIME

The processing time for repairs is usually around 21 days from receiving the product or payment, in peak repair periods the process may take longer. When we repair your product, we always try to use original spare parts and fabrics, but if we do not have them, we choose the most like the original one.

DEFECTIVE PRODUCTS

If the product is damaged or does not correspond with how the product was presented on the site you have the right to enter a claim. Please contact Customer Support Centre as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault, then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.

NTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the site and in the material published on it are owned by or licensed to Gymkamel and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Gymkamel. You may not modify the material in anyway, without the prior written permission of the copyright owner. For inquiries, please visit our Customer Support Centre page.

USER CONTENT

The Gymkamel Sport Ltd. website may include user generated content, e.g. from social media applications. Gymkamel does not claim any ownership in rights in such content (images, photos, videos, etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise are offended by such content, please contact our Customer Support Centre.

Gymkamel Sport Ltd has right to change Terms & Conditions from time to time by updating this page last updated, 19 June,2023.

DATA COLLECTION

Gymkamel Sport Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. We have established procedures to adhere to the guidelines of the General Data Protection Regulation (GDPR) of May 2018. The purpose of this statement is to explain to you what personal information we collect and how we may use it.

We collect information about you for two main reasons: to process your online order and to provide you with the most efficient possible service. When you order, we need to know your address, email and payment details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.

When you sign up to the Gymkamel Sport Ltd email newsletter, you also automatically become a subscriber to our Gymkamel postal marketing materials which are sent infrequently throughout the year. The information collected by newsletter will be used to let you know new products, sales or promotions that Gymkamel Sport Ltd are carrying out. You have the right to opt out of email marketing at any time, from the newsletter by clicking “unsubscribe” in the footer of any such newsletter. if you don’t wish to receive any marketing materials via post you can unsubscribe any time as well by contacting Customer Support Centre. Your data may be stored on our systems for 6 years, for the above purposes, or until you withdraw consent for us to process your data.

We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into your account or by contacting us.

In order to process credit/debit card transactions, the bank or card processing agency may require verifying your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.

If you have any questions about privacy policy, please contact us at info@gymkamel.co.uk or by telephone on +44 1254 945 714.

PRIVACY POLICY

There are several ways that we collect data, here are the ways that we can collect data from you:

• Our Website

• Online purchases

• Gymkamel sign in/registration

Collecting data enables us to make our product and brand experience relevant to you. Depend on where we meet you or how you come across to us, we can collect different kinds of data, we also uses minor cookies, pixel tracking and site analytics tools on the site to understand user behaviour and preferences on the site and continuously improve our products, service and user experience. The use of cookies, pixel tracking and site analytics is done according to the Privacy Policy. You may at any time reject or delete these cookies and opt out from being tracked by pixels or site analytics.

With your express consent if you sign in/registration or purchase we collect:

• Email Address
• First Name
• Last Name
• Postal Address (if provided)
• If you make a purchase, we collect:
• Payment details
• First Name
• Last Name
• Delivery Address
• Billing Address

Your safety and security are fundamental to us. We use the following payment gateway to keep your data secure:

Revolut – (Visa / Mastercard secure and convenient payment gateway)

These are the only environments in which we store payment details and billing information. To keep you secure and prevent you getting any unwanted marketing, we only provide access to customer data to designated employees within Gymkamel Sport Ltd.

Where necessary, customer data is communicated securely through encrypted channels. In the rare event of a data breach, we follow strict procedures to make you aware of any compromises to the data we hold about you.

CREDIT/DEBIT CARD SECURITY

We take the security of our customers’ data very seriously and this includes credit card information. On our website at checkout, you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored for as long as is necessary to complete your purchase transaction. After that is complete, only the last 4 digits of your card is kept, in order to respond to customer queries in the event of a payment / refund query. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard, PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

RIGHT TO REQUEST INFORMATION & WITHDRAWAL OF CONSENT

In line with GDPR, you have a right to request a copy of any personal data held by Gymkamel Sport Ltd at any time, in order to check its accuracy. You also have the right to request removal of all data we hold for you on our systems. If you should like to unsubscribe for our mailing list, you can do so at any time by clicking the 'unsubscribe' link in any of our email or you can contact our Customer Support Centre.

Gymkamel Sport Ltd has right to change privacy policy from time to time by updating this page last updated, 01 August,2022.

1 YEAR WARRANTY

Gymkamel provides this warranty to consumers who purchased Gymkamel product (Product(s)) from Gymkamel official store or one of its authorized retailers. We have a 1-year warranty policy on all our products, our products have a one-year warranty on production and material defects, so you can rest assured that you have got products for years to come. We manufacture all of our products to meet our superior standards. The warranty does not cover normal wear and tear. This means that you will not be covered by damage caused by accidents, improper care, negligence, or the natural breakdown of colours and materials over extended time and use.

We offer free repair or refund on all products covered by the warranty within the warranty period. We believe in re-use instead of replacing and will always consider if the damage is repairable before we decide to replace a product. While a new Gymkamel product is awesome, an old one maybe even more so. High-quality products with a long lifespan are one of the best measures to make a product more environmentally friendly.

REPAIR TIME

The processing time for repairs is usually around 21 days from receiving the product or payment, in peak repair periods the process may take longer. When we repair your product, we always try to use original spare parts and fabrics, but if we do not have them, we choose the most like the original one.

WARRANTY PERIOD

The Warranty Period starts on the date of the retail purchase of the product by the original purchaser.

DEFECTIVE PRODUCTS

If the product is damaged or does not correspond with how the product was presented on the site you have the right to enter a claim. Please contact Customer Support Centre as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault, then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.

Rewards

Join our Reward program by signing up at gymkamel.co.uk. To collect points, spend £1 get 1 point. Collect 1000 points to redeem by contacting Customer Support Centre.